Support

Need a hand with Field Efficient? Email support@fieldefficient.com.au and a real person will get back to you. Include the email address you sign in with and, if something went wrong, what you were doing and a screenshot if you can.

I can’t sign in

Use Forgot password to get a reset link by email. If it doesn’t arrive within a few minutes, check your spam folder, then email us from the address on the account.

My tester won’t connect

Make sure the tester is switched on and within range, and that Bluetooth (or Wi-Fi, for testers that connect that way) is turned on on your phone or tablet, then tap Read tester again. If it still won’t read, email us the tester make and model.

My label printer is connected but won’t print

On an iPhone or iPad, go to Settings → Bluetooth, tap the printer, choose Forget This Device, then reconnect it from the app. This clears an old pairing that can block printing even while the printer shows as connected.

Plans and billing

New accounts start with a 14-day free trial. The account owner manages the plan and billing by signing in on the Field Efficient website and going to Settings → Billing. See Pricing for plan details.

Export your data

Organisation owners can download a copy of their records from Settings → Data export.

Delete your account

You can delete your account from Settings → Account → Delete account. See Account deletion for what is removed and what is kept.

Privacy

Read how we handle your data in our Privacy Policy.