Privacy Policy

This Privacy Policy explains how Field Efficient Pty Ltd (ABN 94 701 897 663), the operator of Field Efficient (“we”, “us”), collects, uses, and discloses personal information when you use fieldefficient.com.au. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Account and authentication details (email, name, company); profile and identity details you provide (such as licence number and certifications); data you enter about your clients, sites, and jobs; test data including results, verdicts, photographs, and voice recordings you capture; equipment and calibration records; and usage and billing metadata.

Location

If you choose to geotag a test capture, we record the device’s location at that moment and store it against that record, so the result can be tied to where it was taken. This is optional and per-capture: it happens only when you tap to add a location, your device asks permission the first time, and you can decline and keep using every other part of the app. We do not collect location in the background, and we do not track your movements between captures.

Crash reports and diagnostics

When the app hits an error we automatically send a crash report to our error-monitoring provider so we can fix it. These reports carry technical information (the error, the screen it happened on, device and operating-system details, and an identifier for the signed-in account) and are used only to diagnose and fix faults.

How and where we store it

Your data is stored in a managed cloud database and file storage service hosted in Australia (Sydney region).

Service providers (subprocessors)

We share data with third-party providers who help us run the service: a cloud hosting and storage provider (Australia); a payments processor; an AI provider for parsing of PDFs, photos, and text (United States); a voice transcription provider (United States); a product analytics provider (United States); an email delivery provider; an error-monitoring provider; and an application hosting and content delivery provider.^*

AI processing

To turn your captured inputs into structured results, test exports, photographs, and voice recordings are sent to our third-party AI providers for parsing and transcription. We send only what is needed to perform the task.

Overseas disclosure (APP 8)

Some of the providers above are located in the United States. By using AI capture and transcription features, you acknowledge that the relevant test data is disclosed to those overseas recipients for processing. Separately, when product analytics is enabled, limited usage metadata (such as pages visited and feature events, linked only to an internal user identifier, not your name or email) is disclosed to our overseas analytics provider. You acknowledge these overseas disclosures.

Retention and deletion

We retain your data while your trial or subscription is active. When a trial or subscription ends, the account is paused. If no owner or admin signs in to a paused account for 30 days we notify the owner, and if none signs in within a further 30 days the organisation’s data, including photos and report files, is permanently deleted. After deletion we keep the associated email address to prevent re-use abuse, and keep the account’s audit log for legal and dispute purposes. If you are an organisation owner you can export your records as a JSON file at any time from Settings → Data export; the export does not include photos or report files.

To have your account and its data deleted, see Account Deletion, which explains what is removed, what we keep and why, and how to make the request.

Security

We use row-level security, encrypted transport, and access controls to protect your data. No method of transmission or storage is completely secure, but we take reasonable steps to protect it.

Cookies and sessions

We use cookies to keep you signed in and to operate the service. When product analytics is enabled, our analytics provider also sets a first-party cookie to recognise returning sessions. We do not use third-party advertising cookies.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with the APPs.

Changes

We may update this policy from time to time. Material changes will be notified in-app or by email.

* We use trusted third-party services to operate our platform, including Stripe (payments), Supabase (cloud database and authentication), OpenAI and Anthropic (AI processing), PostHog (product analytics), Sentry (error monitoring), Resend (email delivery), and Vercel (hosting and content delivery). These providers may process personal data strictly on our behalf and in accordance with their respective privacy policies.