Account Deletion

You can ask us to delete your Field Efficient account and its data at any time. This page explains what happens, what we keep, and how to make the request.

How to delete your account

Sign in and go to Settings → Account → Delete account. You confirm with your password and by typing a confirmation phrase, and the deletion happens immediately. There is nothing to wait for and nobody to email.

If you would rather we did it for you, email support@fieldefficient.com.au from the address on the account with the subject Account deletion. We verify that the request comes from the account holder first, and we aim to action verified requests within 30 days.

Who can delete what

The records belong to the organisation, so only its owner can delete them. When an owner deletes their account, the organisation and everything in it goes with it, including access for any team members.

If you are a technician or admin in someone else’s organisation, deleting your account removes you: your login, your access and your personal details. The jobs, test sessions and certificates you recorded stay with the organisation, because they are its records to keep, not yours to take away.

Export your data first

Deletion is permanent and we cannot restore data afterwards. If you are an organisation owner, sign in and use Settings → Data export to download a copy of your clients, sites, jobs, equipment, test sessions, readings, photos, reports, and branding before requesting deletion. That page is owner-only. If you are a member of someone else’s organisation, ask the owner to export a copy for you first.

What gets deleted

Your login, and every personal detail on your profile: your name, email address, phone number, job title, ABN, licence and registration numbers, identity verification, and your signature image. Where you are the owner of an organisation, that organisation’s clients, sites, jobs, equipment and calibration records, test sessions and readings, voice recordings, photographs and scans, generated reports and certificates, and branding assets go too: the stored files as well as the database records.

What we keep, and why

We keep an anonymous record of the account itself. This is the one thing we cannot remove: every certificate names the person who performed the testing, and Australian electrical compliance records are only meaningful if that link survives. So the record stays, stripped of every personal detail listed above. It identifies nobody, and it exists so the certificates you signed remain verifiable rather than pointing at nothing.

We also retain billing and transaction records for the period Australian tax and corporations law requires, and we record the deleted account’s email address so that free trials cannot be reused to evade our fair-use limits. Where a report or certificate has been issued to a third party, that recipient keeps their own copy. We cannot recall documents already delivered to your clients.

Inactive accounts

Separately from any request, paused accounts (a trial that has ended or a subscription that has been cancelled) are permanently deleted after 60 days without an owner or admin signing in, as described in our Privacy Policy.