Account Deletion

You can ask us to delete your Field Efficient account and its data at any time. This page explains what happens, what we keep, and how to make the request.

How to request deletion

Email support@fieldefficient.com.au from the email address on the account, with the subject Account deletion. We verify that the request comes from the account holder before deleting anything. If you are a member of an organisation you did not create, we will confirm with the organisation owner, because the organisation’s records are not yours alone to remove.

We aim to action verified requests within 30 days and will confirm by email when it is done.

Export your data first

Deletion is permanent and we cannot restore data afterwards. If you are an organisation owner, sign in and use Settings → Data export to download a copy of your clients, sites, jobs, equipment, test sessions, readings, photos, reports, and branding before requesting deletion. That page is owner-only — if you are a member of someone else’s organisation, ask the owner to export a copy for you first.

What gets deleted

Your account and profile, and — where you are the sole owner of an organisation — that organisation’s clients, sites, jobs, equipment and calibration records, test sessions and readings, voice recordings, photographs and scans, generated reports and certificates, and branding assets.

What we keep, and why

We retain billing and transaction records for the period Australian tax and corporations law requires, and we record the deleted account’s email address so that free trials cannot be reused to evade our fair-use limits. Where a report or certificate has been issued to a third party, that recipient keeps their own copy — we cannot recall documents already delivered to your clients.

Inactive accounts

Separately from any request, inactive trial accounts are subject to a scheduled purge after a period of inactivity, as described in our Privacy Policy.